Your privacy matters to us. This Privacy Policy explains what personal data krykia collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you hold over your own information at all times.
Six principles that guide every data decision we make at krykia — from the moment you register to the day you choose to close your account.
All data transmitted between your device and krykia's servers is protected by 256-bit SSL encryption. This applies to login sessions, payment transactions, account updates, and all other interactions with the platform — on both mobile and desktop.
krykia does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account, process your transactions, and improve your experience on the platform.
krykia only collects personal data that is directly necessary for the operation of the platform. We do not collect excessive data and we do not retain data for longer than required for the purposes for which it was originally gathered.
This Privacy Policy is written in plain, clear English so that every player in Bangladesh can understand exactly what krykia does with their data. There is no hidden processing — everything is documented here in full and updated whenever our practices change.
You can request access to your data, ask for corrections, request deletion, or withdraw consent at any time by contacting the krykia support team. We respond to all data-related requests within five (5) business days and take every request seriously.
krykia does not store your full bKash PIN, Nagad PIN, card numbers, or bank credentials on its servers. Payment transactions are processed through secure third-party gateway integrations. krykia only retains the minimum reference data needed to manage your transaction history.
krykia is committed to protecting the privacy and personal data of all players, with particular regard to players based in Bangladesh. We process personal data responsibly and only for legitimate purposes directly connected to the provision of our online casino and sports betting services.
This Policy should be read alongside the krykia Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with the krykia platform. If you have questions about any aspect of this Policy, please contact us using the details in Section 14.
This Policy applies to all personal data collected through the krykia website, mobile-optimised web interface, customer support channels (live chat, email, WhatsApp), and any other touchpoints through which you interact with krykia.
krykia, operating under the domain https://krykia.bid, acts as the data controller in respect of the personal data collected from players through its platform. As the data controller, krykia determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the krykia data support team at [email protected]. We will acknowledge all formal data requests within 24 hours of receipt and provide a substantive response within five (5) business days.
krykia collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number | Account registration and age/identity verification |
| Contact Data | Email address, phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account communication, support, notifications |
| Financial Data | Mobile wallet reference (bKash, Nagad, Rocket, Upay), card type (Visa/Mastercard), transaction IDs | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited, features used | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, dispute resolution |
| Verification Documents | National ID scan, passport copy, proof of address, payment method verification | KYC (Know Your Customer) compliance and anti-fraud checks |
krykia does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and only with your explicit prior consent.
krykia collects personal data through a range of direct and indirect means, including:
krykia processes your personal data for the following specific purposes:
krykia relies on the following legal bases when processing your personal data:
krykia does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share personal data only in the limited circumstances described below and always with appropriate contractual safeguards in place:
krykia retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal compliance and dispute resolution |
| Financial transaction records | 7 years from transaction date | Anti-money laundering (AML) requirements |
| KYC documents | Duration of account + 5 years after closure | Regulatory compliance |
| Support communications | 3 years from last interaction | Quality assurance and dispute evidence |
| Technical/usage logs | 13 months on a rolling basis | Security monitoring and platform analytics |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of valid consent |
After the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and business analysis purposes.
krykia implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:
While krykia takes all reasonable precautions to secure your personal data, no method of transmission over the internet or method of electronic storage is completely infallible. You also have a responsibility to protect your account by keeping your login credentials confidential and logging out of shared devices after each session.
As a player on the krykia platform, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting [email protected]:
Request a copy of all personal data krykia holds about you, together with an explanation of how and why it is being used.
Ask krykia to correct any personal data that is inaccurate, incomplete, or out of date without undue delay.
Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Ask krykia to pause the processing of your data while a dispute about its accuracy or legality is being resolved.
Receive a structured, machine-readable copy of the personal data you have provided to krykia so that you can transfer it to another service if you wish.
Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming or fraud prevention purposes.
krykia will respond to all data rights requests within five (5) business days. We may request proof of identity before acting on a request to ensure that personal data is not disclosed to an unauthorised party. Exercising your rights is free of charge in ordinary circumstances.
krykia uses cookies and similar browser storage technologies to ensure the proper functioning of the platform, maintain your login session, and understand how players use the site. The types of cookies we use are:
krykia does not use third-party advertising or tracking cookies that would follow your activity across other websites. You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features.
krykia is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account or use the krykia platform under any circumstances.
If krykia discovers or has reason to believe that personal data has been collected from a person under the age of 18, it will immediately close the associated account, delete all collected data pertaining to that individual, and void any transactions made through that account. Any funds associated with such an account will be forfeited.
If you are a parent or guardian and believe that your child has registered an account on krykia without your knowledge, please contact us immediately at [email protected] so that we can take prompt action.
krykia reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will post the revised Policy on this page with an updated effective date. For significant changes that substantially affect how your personal data is processed, krykia will also notify registered players via email or in-platform notification.
Your continued use of the krykia platform after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically, particularly if you return to the platform after an extended absence. The current effective date of this Policy is stated at the top of the Hero section and in the document header above.
If you disagree with any changes to this Policy, you may close your account in accordance with the procedures described in the krykia Terms & Conditions and request deletion of your personal data as described in Section 10 of this Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way krykia handles your personal data, please reach out to our support team through any of the following channels:
All privacy-related communications are handled in English. Our support team operates in Bangladesh Standard Time (UTC+6). We aim to acknowledge all formal privacy requests within 24 hours and to resolve them fully within five (5) business days.
krykia protects your personal data with industry-standard security so you can focus on what matters — enjoying cricket betting, live casino action, and 500+ slot games. Log in to your account or explore what krykia has to offer today. 18+ only. Please play responsibly.